Thinkgeek.com High Quality
Resolution #1: Focus on the customer. "Improving the customer experience--from the customer's interaction with the website and customer service to order fulfillment--is what will retain a customer," says Jen Frazier, creative director and co-founder of ThinkGeek Inc., a Fairfax, Virginia, business that sells novelty products for "geeks" (such as programmers, engineers and students) via its website, www.thinkgeek.com. To accomplish annual sales of more than $20 million, Frazier will run informal listening labs in places such as the company office, coffee shops and the local college's student center.
Through the Amazon wish lists of over 30 participating children's hospitals more than $1 million in new items were purchased by donors to be used at hospitals on an ongoing basis or given as gifts to those spending their holiday sick in bed. Items ranged from books, Legos and Play Doh to full Xbox 360 and Nintendo DS game systems and included game titles such as Viva Piñata, Pac Man World Rally, and Madden NFL '07, plus many popular DVD movies and much, much more. One hundred percent of proceeds from the purchase of Child's Play t-shirts and cards through www.thinkgeek.com/pennyarcade also went towards the purchase of new games and other forms of entertainment for children.
GameStop Corp. (NYSE:GME), a Fortune 500 company headquartered in Grapevine, Texas, is a global, multichannel video game, consumer electronics and wireless services retailer. GameStop operates more than 7,500 stores across 14 countries. The company's consumer product network also includes www.gamestop.com; www.Kongregate.com, a leading browser-based game site; Game Informer magazine, the world's leading print and digital video game publication; and ThinkGeek, www.thinkgeek.com, the premier retailer for the global geek community featuring exclusive and unique video game and pop culture products. In addition, our Technology Brands segment includes Simply Mac and Spring Mobile stores. Simply Mac, www.simplymac.com, operates 70 stores, selling the full line of Apple products, including laptops, tablets, and smartphones and offering Apple certified warranty and repair services. Spring Mobile, www.springmobile.com, sells all of AT&T's products and services, including DIRECTV through its 1,429 AT&T branded stores and offers pre-paid wireless services, devices and related accessories through its 70 Cricket branded stores in select markets in the U.S. 041b061a72